USA Green Card Immigration Blog

U.S. Citizenship and Immigration Services (USCIS) has announced the set up of an efficient and consistent process for getting accommodation requests from customers who are disabled. This standardizes process requires customers with disabilities requesting for accommodation from field offices and Application Support Centers to call National Customer Service Center at 1-800-375-5283 (TDD: 1-800-767-1833).

In the past, a Federal law that requires USCIS offices to provide accommodations to disabled customers has already been made. For instance, the Americans with Disabilities Act of 1990 (ADA) forbids disability discrimination by public units at local places, such as school districts, municipals, and counties. In case of accommodation requests for the disabled, Federal Immigration Offices are included.

Even with this federal law, the disabled had to face several problems. To make the federal law more effective, the USCIS has introduced this streamlined process to make the process convenient for disabled customers. This process will provide customers with disabilities a centralized point of contact for requesting accommodation across the country. This process is to ensure that disabled customers won’t face any difficulty while applying for accommodations and will have a good experience dealing with USCIS offices.

This process also facilitates disabled customers who want to attend an event or fix up online appointment to meet with USCIS, to contact the National Customer Service Center at all times to request for accommodations.

It is required from customers who have appointments in regard with applications like an Application Support Centers (ASC) or interview appointment to wait for the appointment notice request prior to requesting accommodation from the National Customer Service Center. On the other hand, customers who need accommodations at asylum offices can directly contact the asylum offices for accommodation, instead of calling the NCSC toll free number.

This entry was posted on Tuesday, December 22nd, 2009 at 6:31 am and is filed under Immigration Reform. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.